Opportunity. Made possible.
Are people actually improving (or are their lives improving) as a result of the work we do? In other words, are we being effective? Are we doing this work in a cost-effective way? Or stated another way, are we using our resources in a cost-efficient way? Are the various stakeholders enthusiastic or satisfied with the work we do? Over the course of each year, we are constantly checking our quality as an agency by looking at these outcomes and asking these three questions.
Agencies like MOKA have a huge responsibility to their various stakeholders to make most efficient use of the dollars they receive to provide services. Stakeholders in this sense include consumers, their parents, guardians, funders, and the community of tax payers who indirectly support our programs. Over the course of each year, we are constantly checking our quality as an agency by evaluating these outcomes. I think you will find that the results bear us out—that our services are both effective and efficient, and our various constituencies are very happy with our work.